Refund policy

Processing For Custom Designs

As this is a bespoke item, please allow 3-7 working days for us to complete the design.

***If you need design proof, please leave a message/email within 24 hours. If we do not receive your message/email, we will directly embroider and ship it to you. If there is no response within 48 hours after sending you the proof, we will proceed with the order by embroidery and ship out to you as soon as possible. 

***If you need design proof, please leave a message within 24 hours. If there is no response within 48 hours after sending you the proof, we will proceed with the order by embroidery and ship out to you as soon as possible. 

Processing for Premade/Our Collection Designs:

Please allow 3 working days for us to complete the work. 

Caution!! Returns and Exchanges

As this is a custom product, we do not support returns or exchanges, unless item is damaged or incorrect. We have a 7 days return on incorrect or damaged items. However, if there are any problems, please drop us a line. We will do our best to fix it! Thank you for your understanding!

To start a return, you can contact us at MiyoInks@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at MiyoInks@gmail.com

Shipping

US delivery: 5-10 working days. 

Shipping Fee: $5.50 (USA only)

Enjoy free shipping to the US when you spend $100+ at this shop (USA only)

Rest of the world: 12-25 working days.

Shipping Fee: Varies depending on where you are. Customers are responsible for this fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at miyoinks@gmail.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at miyoinks@gmail.com.